1. Direct channels
2. Support hours
Our support team is available Monday through Friday, 9:00 AM – 6:00 PM Eastern Time, excluding US federal holidays. Emails received outside these hours are answered on the next business day, in the order received.
For paid plans, urgent production issues are triaged 24/7 — mark your email subject with [URGENT] and include your workspace name.
3. Other requests
Sales & partnerships: Email support@hirebeck.com with "Sales" in the subject line and we'll route you to the right person.
Security & privacy: Report security concerns or data requests to support@hirebeck.com with "Security" in the subject. See our Privacy Policy for how we handle data.
Billing: For invoices, refunds, or plan changes, email us or call the number above. Refund terms are in our Refund Policy.
Press: Email support@hirebeck.com with "Press" in the subject.
4. Mailing address
For legal notices and physical mail, please email us first at support@hirebeck.com and we'll provide the correct address for your request.